Return policy
At LunoxShop, customer satisfaction is our priority. If for any reason you are not fully satisfied with your purchase, we are here to help.
βΈ»
π¦ Returns
β’ You may request a return within 14 days of receiving your order.
β’ To be eligible for a return:
β’ The item must be unused, in original condition, and in original packaging.
β’ Proof of purchase (order confirmation email) is required.
βΈ»
π° Refunds
β’ Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
β’ If approved, your refund will be processed to your original payment method within 5β7 business days.
β’ Shipping costs are non-refundable.
βΈ»
π Exchanges
β’ We only replace items if they are defective or damaged.
β’ If you need an exchange for the same product, please contact us at info@brakeray.com.
βΈ»
π Return Shipping
β’ Customers are responsible for paying return shipping costs.
β’ We recommend using a trackable shipping service or purchasing shipping insurance.
β’ BrakeRay is not responsible for items lost in return transit.
βΈ»
β οΈ Non-Returnable Items
β’ Gift cards, discounted items, and final sale products are non-returnable.
β’ Any item not in its original condition, or returned after 14 days, will not be accepted.
βΈ»
π© Contact Us
If you have any questions regarding returns or refunds, please reach out to our support team:
π§ info@lunoxshop.com
βΈ»
BrakeRay β Shop with confidence.